vacancies (nottingham)
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Customer Service & Sales Associates
Passionate about delivering outstanding service to customers?
Motivated through exceeding targets and delivering to meet customers' needs?
Experienced at speaking to customers to develop positive, productive relationships? Frustrated by a lack of direction and opportunity in your current role? If this sounds like you then GasboxDMG would love to hear from you…
GasboxDMG is a growing company specialising in creating customer experiences that truly stand out. Initially working on behalf of a market leading utilities client who gain their competitive edge through customer focus initiatives, we are looking for experienced people to join our customer service and sales support team. Opening hours include evenings and weekends so flexibility is important.
Role purpose
To deliver our client's service in line with their brand values and to promote suitable products that meets the customers' needs. This is done predominantly over the telephone, with some contact through other channels, ensuring each interaction has provided all the information needed for the customer to make the most of our client's service and products.
Accountabilities
- To communicate with customers clearly, and simply, using appropriate tone, pace and language. This is predominately inbound telephone calls with some outbound calls and other contact channels (voice and written communications).
- To deal competently and effectively with customers' enquiries and deliver a memorable experience first time, every time
- To complete all tasks within regulatory and internal guidelines
- To use every interaction with a customer as an opportunity to build a relationship, identify their needs, promote and cross sell relevant products
- To be proactive in channelling feedback from customers and self in order to develop products and processes
- To work with your line manager and take ownership of your personal development
- To work with your colleagues to develop all aspects of your role and environment
