April 28, 2009
Chris Hancock talks about sales through satisfaction and how brands can capitalise on cross and up selling to their customers
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April 27, 2009
Chris Hancock discusses why allowing agents to use customer insight at their own discretion rather than imposing strict scripts will lead to more natural and successful conversations.
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April 01, 2009
DMG Launches GasboxDMG following completion of Gasbox and HSM Integration.
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April 01, 2009
Voice specialist GasboxDMG is launching Nurture, a structured communication programme that harnesses key event triggers to measure customer satisfaction, generate usable insight, and deliver relevant and timely cross-sale opportunities via the telephone.
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