live

Live allows you to adopt our approach, for all or some of your customers, without betting the family jewels.

Our agent approach to customer service is based on free ranging conversations rather than calls taken per hour.  Over time, we create efficiencies and therefore service level improvements by ensuring the customer is fully satisfied; and calls less. And when they do call, we have a conversation with them; a conversation that is informed by all of our knowledge of their circumstances at our finger tips.

This means that we are relevant and empathetic - we know what makes sense to the customer, almost before they do.

What's more, we're so confident that it works that we'll provide this service at the kind of rate you'd expect from any common or garden outsourcer. Your side of the bargain is to give us permission and the tools to generate sales leads for other products in your stable, paid for on a commission basis.  In other words, you get great service at a price that makes giving our approach a go easy.